Prithpal (Mickey) Purewal
Overall very happy with the level of service i received. Initially i was a little sceptical of a "online estate agent" and did a lot of research before contacting House Network and another online estate agent - in the end i met with representatives of House Network, one other online estate agent and 2 traditional high street agents. Both traditional estate agents valued my house £25,000 less than House network and the other online estate agent - maybe so they could get a quicker sale?! I chose House Network because of the positive feedback i had read online and as the cost was so much cheaper, felt if there was a risk, it was worth taking. From start to finish everything was very efficient, only negative i would say was that my premier negotiator changed on 3 occasions, however this wasn't too much of an issue as clearly they keep good records of progress. A key question i asked people of were viewing my property was what was their experience with House Network on the other side of the fence, and i got positive feedback which was crucial as i have heard stories of other online estate agents being poor with their customer service. I enjoyed showing people around my house and was fortunate to be able to do so (i remember one of the traditional estate agents saying they would not let me do it!), i felt i could give much more information to potential buyers and be flexible with times they could view it - having viewed houses myself i hated it when unprofessional estate agents showed me around and when i asked them questions they didn't have a clue about the property! Due to issues with my buyer selling their property, it delayed my sale process, but House Network kept me in the loop and advised me what to do. In the end i am glad i went with House Network, the saving i made was incredible and the customer service has been great, I would have not hesitation in recommending House Network and i will definitely use them again if i am in a position to do so!