Questions and answers

To explain our service in more detail, we have listed our most frequently asked questions below. To expand on an answer, simply click on the plus sign next to the question.

Our business was launched nationwide, 14 years ago. This has enabled us to create custom made software to reduce the administrative duties required. This means we can handle vast volumes in comparison to conventional agents. Our costs are therefore much lower. In all honesty, we turn this question back to you and ask "why are you being overcharged so much?"... A good high street agent will be pleased to sell around 25% of stock, so when they do sell they have to overcharge by 400% to cover properties that did not sell. With us, you pay for your own marketing without being effected by other sellers!

The market has changed completely - 20 years ago a high street agent certainly had a winning business model because buyers had to contact them to learn of new properties on the market. The internet has changed the property industry - instead of calling up a local agent, buyers simply search on one of the main portals, particularly on This is the shop window for all estate agents, and we take advantage of this by creating fantastic property adverts. So to answer the question, even if a high street agent claimed to have a buyer, if they are serious about purchasing a property they will be searching on rightmove 3/4 times a day so will find your home anyway. In addition, most motivated buyers are members of the email alert systems on the property portals, and as soon as we upload your home, your details will be emailed instantly to matched buyers.

Our business is powered 100% by recommendations - every home we sell we receive on average 5 new clients. It is essential we sell as many homes as possible to grow the business. In addition, we are motivated to beat the service levels of any high street agent because if we do that with our fees being so competitive, we have a winning formula. We are consistently conducting surveys from our client base to improve the service. Our systems are now so advanced that we believe we have created a virtual estate agency brain to intelligently assist our staff members. From a monetary point of view we are charged by the portals for every home we market on a monthly basis, so we are motivated to keep our stock as low as possible to reduce our outgoing costs.

As standard you receive 12 months anytime marketing. You can pause and re-activate at your convenience, so for example, you could advertise for 3 months and then decide not to sell. In this instance, you could pause the marketing days and re-advertise in 3 years time and not have to instruct us again, simply login or call us to activate your marketing. It is a fair and flexible policy that represents fantastic value for money.

It varies on availability in your area, this changes throughout each day as appointments get booked up. As an average, we can normally conduct the home visit within 3-4 days of you booking. We recommend contacting us for live examples if you require a specific date.

Our local agent will prepare the details and send a confirmation email stating you are ready to begin marketing within 48 hours of the appointment - we generally beat this timeframe and have you ready within 24 hours, but we always ask for the 48 hours to cover busy periods.

Yes - we promote your home across our portal network whenever you have an active House Network account with valid marketing days

Monday to Friday - 9am to 8pm

Saturday - 9am to 5pm

Sunday - 9am to 1pm

We have been proud members of the National Association of Estate Agents and the Property Ombudsman since 2005

Yes - It is all part of the service - your Premier Negotiator will be heavily involved in all parts of your transaction and you will have a direct dial telephone number to speak to them for total support.

Yes we can. As standard our customers prefer to conduct their own viewings, but you can purchase an unlimited accompanied viewing service.

More Info

Absolutely - this is an important part and we gather full names, addresses, land line and mobile numbers, buying status and financial position.

Yes - your Negotiator will handle this process - all agents are vastly experienced and are familiar with the modern day buyer. Once a sale is agreed, sale memorandums will be sent to all parties, survey chasing will be undertaken and weekly sales progression will be conducted.

We are registered estate agents ourselves, so it depends on the contract you have signed. If it is a sole agency contract, you will have to change this to either a joint or multiple agreement, or give notice according to the terms in the contract. We will not increase our fees if you are with another agency, but they tend to increase theirs. Being on the market with another agent could mean you pay two fees if they sell your home so we advise marketing with us only as we advertise in the same places and have access to the same buyers.