Ashley Elley, NAEA	Gregg Jennings, NAEA	Kayleigh Emmott, NAEA	Daniel Brooks, NAEA	Danielle Cliffe, NAEA

---

When you appoint us to rent your home you are selecting a letting agent that views communication as the most important aspect of the entire rental process. It is essential that the agent is available through a variety of methods not only for the landlord, but just as important the viewer that turns into your tenant. Your personal letting agent will be responsible for the viewings, feedback, offers and reference checks.


Our agents are senior members of staff and are all qualified and approved by the National Association of Estate Agents. There objective is to support you with weekly marketing statistics based on your specific property to ensure you are priced correctly, give advice when requested and to be active daily on your account when the viewings are requested.


You have access to your agent through a direct dial telephone number and we also supply you with an internal messenger system that enables our clients to interact with us with the guarantee that each message is responded to same day, but also with the guarantee that we have received it. Email can be unreliable in terms of spam and junk filters and this system is an excellent tool geared to raising the standards in communication.


Another tool we find to be extremely useful is our live chat facility - this is open for anyone visiting the website, and ensures that either a client or a possible tenant can speak directly with us throughout the day. The facility is open late at night and gives people who are unavailable during the day the ability to speak to us - we regularly take offers, book viewings and help clients past 10pm at night.


It is clear from our own research that tenants want immediate action in terms of booking viewings - around 40% of our viewing requests are booked online from rightmove.co.uk rather than on the telephone, this means it is essential that the letting agent responds very quickly to these important leads.

To ensure we deal with this requirement to the best of our ability, we have developed our own software program that is scheduled to visit rightmove's server every 15 minutes - this software grabs the enquiry lead and publishes the viewing request direct into our own system - this means our personal agents will deal with each request within a 15 minute period as a worse case scenerio - in many instances due to the timing it can be actioned within a few minutes. This solves issues such as lost emails and administration time delays and guarantees that by instructing us, you are ensuring a great service for every viewer. Your personal agent will oversee all enquiries generated by all property portals.


We believe in being pro-active and transparent with the information we can provide our clients. As a result, your personal agent will send a weekly rightmove client report detailing important data that will indicate how realistic the marketing price is - it shows how many hits the property is achieving on rightmove but more importantly the number of times the full details have been displayed. We include a summary of the performance with helpful comments and any suggestions (if needed). This ensures our clients are constantly updated with vital information - every week.

* We cover any area in England & Wales - more info