Online Letting Agents - Internet @ House Network

Choosing the right letting agent is vital when you look to let your property. To make this decision a simple one House Network are able to offer high level customer service and high tech marketing combined with low cost commission and a huge marketing presence which makes us many people’s first choice when selecting their letting agent.

The letting market is extremely busy due to the current economic credit issues, and if you are looking to rent a property we can help save you valuable money. Prospective tenants search the major portals daily and our network offers blanket coverage, to guarantee huge exposure for the quickest tenancy finding service in the UK.

Communication:
When you appoint us to rent your home you are selecting a letting agent that views communication as the most important aspect of the entire letting process. It is essential that the agent is available through a variety of methods not only for the landlord, but just as important the viewer that turns into your tenant.

We have developed an internal messenger system that enables our clients to interact with us with the guarantee that each message is responded to same day, but also with the guarantee that we have received it. Email can be unreliable in terms of spam and junk filters and this system is an excellent tool geared to raising the standards in communication.

Another tool we find to be extremely useful is our live chat facility - this is open for anyone visiting the website, and ensures that either a client or a possible tenant can speak directly with us throughout the day. The facility is open late at night and gives people who are unavailable during the day the ability to speak to us - we regularly take offers, book viewings and help clients past 10pm at night.

Account Manager:
As standard you will receive a personal estate agent - this means one individual, with direct dial extension is available to you for guidance throughout your time with us. You can contact them using any of the communication methods above. Your agent will support you on a personal level throughout your marketing and letting process, and handle key stages all the way to moving in day.

Our service is a five star rating and all clients are treated as a VIP. To clearly define our role and the tasks your personal agent will perform on your behalf - please find a service guide:

Home visit from our own approved NAEA agent    Floorplans & Virtual Tours    Unlimited ultra wide angle photography    Full particulars incl measurements and descriptions    Local information and maps added to details    Client approval of all details before going “live”    Listed on over 150 websites including Rightmove    Interactive online account – view your stats    Weekly client statistic reports    Automatic Rightmove lead system    Internal Messanger System    We are open 7 days a week for support    Live online chat facility

Direct dial extension    Direct messanger access    Personal access via our online chat facility    Gives feedback on all viewings    Verifies requested changes to your listing    Negotiates all offers    Carries out Reference checks on tenants    Carries out ID checks on your tenant    Provides you with weekly sales progression reports    Liaises with tenant during reference stage    Helpdesk ticketing system for direct support    Sends viewing email reminders tenant/landlord    Market reports delivered to your online account

Most of the bullet points stated above are self explanatory but two important elements are the Rightmove lead system and weekly client statistics:

Rightmove Lead System:
It is clear from our own research that tenants want immediate action in terms of booking viewings - around 40% of our viewing requests are booked online from rightmove.co.uk rather than on the telephone, this means it is essential that the letting agent responds very quickly to these important leads.

To ensure we deal with this requirement to the best of our ability, we have developed our own software program that is scheduled to visit rightmove's server every 15 minutes - this software grabs the enquiry lead and publishes the viewing request direct into our own system - this means our viewing team will deal with each request within a 15 minute period as a worse case scenerio - in many instances due to the timing it can be actioned within a few minutes. This solves issues such as lost emails and administration time delays and guarantees that by instructing us, you are guaranteeing a great service for every viewer.

Client Statistic Reports:
We believe in being pro-active and transparent with the information we can provide our clients. As a result, we send a weekly rightmove client report detailing important data that will indicate how realistic the marketing price is - its shows how many hits the property is achieving on rightmove but more importantly the number of times the full details have been displayed. We include a summary of the performance with helpful comments and any suggestions (if needed). This ensures our clients are constantly updated with vital information - every week.

* We cover any area in England & Wales - more info