We want all our customers to be 100% satisfied with the service we provide. To make it clear to our clients, we list the service you should receive from us.

1) We will visit your property and offer virtual tours, floorplans, digital photographs, particulars and deliver a for sale board (if purchased). Once this has taken place we have fulfilled our visual design appointment.

2) We then build your dedicated website and forward the information to our associated websites. You will then be searchable on our partner sites, within a period of 72 hours (except for any problems caused by the actual partner).

If you are not happy that we have performed to the above statements, the following rules apply.

• You will have 7 calendar days to check that you are satisfied with the services we have provided for you on housenetwork.co.uk from the date of our home visit. 
  
• You must inform us of any issues that do not apply to the above statements
  
• We will be allocated 72 hours to rectify the situation
  
• If we fail to resolve the problem, we will refund your complete payment and remove your property from our listing
  

If you cancel the home visit appointment you will be charged a £60 + vat administration fee, and the cost of the bank charges. This is based on the fact that you have given us at least 48 working hours warning. If you cancel after this period no refund will be allocated, due to loss of business.

Note: Once your purchase a HIP, we order all individual elements immediately - so no refund is possible.

If you have any questions regarding this refund policy, please write to info@housenetwork.co.uk. Thank you for your valued custom.