FAQ

Questions and Answers

To explain our service in more detail, we have listed our most frequently asked questions below. To expand on an answer, simply click on the plus sign next to the question.

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Our business was launched nationwide, 10 years ago. This has enabled us to create custom made software to reduce the administrative duties required. This means we can handle vast volumes in comparison to conventional agents. Our costs are therefore much lower. In all honesty, we turn this question back to you and ask "why are you being overcharged so much?"... A good high street agent will be pleased to sell around 25% of stock, so when they do sell they have to overcharge by 75% to cover properties that did not sell. With us, you pay for your own marketing without being effected by other sellers!!

The market has changed completely - 20 years ago a high street agent certainly had a winning business model because buyers had to contact them to learn of new properties on the market. The internet has changed the property industry - instead of calling up a local agent, buyers simply search on one of the main portals, particularly on rightmove.co.uk. This is the shop window for all estate agents, and we take advantage of this by creating fantastic property details. So to answer the question, even if a high street agent claimed to have a buyer, if they are serious about purchasing a property they will be searching on rightmove 3/4 times a day so will find your home anyway. In addition, most motivated buyers are members of the email alert systems on the property portals, and as soon as we upload your home, your details will be emailed instantly to matched buyers.

Our business is powered 100% by recommendations - every home we sell we receive on average 5 new clients. It is essential we sell as many homes as possible to grow the business. In addition, we are motivated to beat the service levels of any high street agent because if we do that with our fees being so competitive, we have a winning formula. We are consistently conducting surveys from our client base to improve the service. Our systems are now so advanced that we believe we have created a virtual estate agency brain to intelligently assist our staff members !

The more you pay up front, the less you pay on completion. Certain selling options have extra marketing days included and extra items are sometimes bundled into special offers. The best page to compare each selling option can be found here.

As standard you receive 6 months, allocating 183 days of anytime marketing - we do offer special deals at certain times of the year to increase the marketing periods. You can pause and re-activate at your convenience, so for example, you could advertise for 3 months and then decide not to sell. In this instance, you could pause the marketing days and re-advertise in 3 years time and use the saved amount of days without having to pay anything else. It is a fair and flexible policy that represents fantastic value for money.

It varies on availability in your area, this changes throughout each day as appointments get booked up. As an average, we can normally conduct the home visit within 3-4 days of you booking. We recommend contacting us for live examples if you require a specific date.

Our local agent will prepare the details and send a confirmation email stating you are ready to begin marketing within 48 hours of the appointment - we generally beat this timeframe and have you ready within 24 hours, but we always ask for the 48 hours to cover busy periods.

Yes - we promote your home across our portal network whenever you have an active housenetwork account with valid marketing days

Monday-Thursday: 9am - 8pm
Friday: 9am - 6pm
Saturday: 9am - 3pm
Sunday: 9am - 1pm
Online Chat: Monday-Thursday 9am-10.30pm

Since early 2004

10 years - if you have one already you do not need to purchase another

We have been proud members of the National Association of Estate Agents and the Property Ombudsman since 2005

Yes - It is all part of the service - your personal agent will be heavily involved in all parts of your transaction and you will have a direct dial telephone number to speak to them for total support. HN Basic customers will not receive this one to one service and will be handled by our customer service team.

None whatsoever

No - we do not offer an accompanied viewing service within our fees. We have arranged 213,288 viewing's and we have gathered feedback that clearly shows that viewers prefer being shown around by the owner who can answer any questions immediately.

Absolutely - this is an important part and we gather full names, addresses, land line and mobile numbers, buying status and financial position.

Yes - your personal agent will handle this process - all agents are vastly experienced and are familiar with the modern day buyer. Once a sale is agreed, sale memorandums will be sent to all parties, survey chasing will be undertaken and weekly sales progression will be conducted.

We are registered estate agents ourselves, so it depends on the contract you have signed. If it is a sole agency contract, you will have to change this to either a joint or multiple agreement, or give notice according to the terms in the contract. We will not increase our fees if you are with another agency, but they tend to increase theirs. Being on the market with another agent could mean you pay two fees if they sell your home so we advise marketing with us only as we advertise in the same places and have access to the same buyers.